- Return policy
In order to return merchandise, you must obtain a return authorization number (RA#) from our customer service department.
You may return any unopened merchandise (except Skincare, Haircare, and Makeup items) in its original condition, including original packaging and packing slip within 30 days of receipt and you will receive a full refund except shipping charges.
Any shipping cost you incur to return the product to us will not be refunded.
Shipping cost is non-refundable for undelivered, unclaimed or returned packages, unless we have made an error.
We do not offer refunds or exchanges on Skincare, Haircare, or Makeup items due to health reasons. Please make your selections carefully.
We require the following information to process your return. (If this information is not included, we will be unable to process your return.) The customer MUST indicate the RA# on the outside of the carton being returned as well as with the payment. Any shipments without an RA # on the outside of each box will be refused.
Full name and address
Original Order Confirmation Number
Your reason for returning the merchandise
Please return the merchandise to:
2 Rodeo Drive
Edgewood, NY 11717
All returns must be shipped back to PerfumeHit.com using a trackable courier. (UPS, FedEx, USPS Delivery Confirmation)
Any package that has not been received by PerfumeHit.com and tracking information cannot be provided, will be the sole responsibility of the shipper.
**Please allow up to 14 business days to process your return or exchange.
If your package is returned to PerfumeHit.com marked as "refused", "unclaimed", or "undeliverable", and you would like to have it re-shipped, we will, unfortunately, need to charge a $4.95 re-shipping fee.